Rental Terms and Conditions

SECTION A: Terms & Conditions
SECTION B: Refund or Return policy
SECTION C: Delivery policy
SECTION D: Consumer Data Privacy policy
NOTIFICATION OF POLICY STATEMENT CHANGES

SECTION A: Terms & Conditions
GLOSSARY:
Accommodation: An individually owned property that is managed, serviced, operated and/or brokered by Blissful Management Services 17A NV.

Customer: A client of Blissful Management Services 17A NV who is not staying in any Accommodation, thus who is being charged for a specific (non-accommodation) Service only.

Guest: The primary person within a group of persons, who is responsible for a reservation of an Accommodation made or being made with Blissful Management Services 17A NV in order to stay at Palm Aruba Condos (the resort property).

Owner: The individual legal owner of a specific Accommodation.

Payment Schedule: An agreed series of payments with due dates for each payment whereby the total of all payments equals the Total Amount payable for a reservation. Our standard schedule of such payments is as follows: (a) 50% of the Total Amount is due upon reservation; (b) 50% of the Total Amount becomes due 15 days before arrival date or is due upon reservation if arrival is within 15 days.

Blissful Management Services 17A NV: A real estate brokerage and property management company duly formed and established in Palm Beach, Aruba and registered with the Aruba Chamber of Commerce & Industry under number 42829.0.
For more information about Blissful, please contact Mrs. Vanessa Leer at +297 5867256 or please send an email to: marketing@palmaruba.com and/or vanessa@palmaruba.com

Palm Aruba Condos: A real estate property developed by Palm Aruba Group, a luxurious condominium resort located in the heart of Palm Beach in Aruba, 81 fully equipped comfortable units, the property is designed specifically to offer and provide vacation rental Accommodations and Services.
For more information about the developer, please contact Mr. Victor Acosta at +297 5867300 or please send an email to: info@palmaruba.com

Reservation Deposit: The first amount payable by Guest in accordance with our standard Payment Schedule in order to secure the reservation of an Accommodation.

Reservation Payment Request: An email from Blissful Management Services 17A NV on behalf of Palm Aruba Condos received and accepted by Guest prior to making any payment to Blissful Management Services 17A NV, which email specifies the chosen Accommodation, the arrival and departure dates of travel, the Total Amount payable by Guest in order to stay at Palm Aruba Condos, the payment method and the Payment Schedule (if any).

Service: A special, non-accommodation service that is provided by Blissful Management Services 17A NV

Service Payment Request: An email or document from Blissful Management Services 17A NV on behalf of Palm Aruba Condos, received and accepted by a Guest or Customer prior to making any payment, which email or document specifies the Service that is required with its conditions (if any), the Total Amount payable by Guest or Customer to Blissful Management Services 17A NV, the payment method and the Payment Schedule (if any).

Vacation Rental Agreement: A written agreement concerning a specific Accommodation that is accepted by Guest prior to making any payment to Blissful Management Services 17A NV, which agreement specifies the terms and conditions under which that specific Accommodation is rented to a Guest for a certain vacation or short term period.

YOUR PAYMENT IS SUBJECT TO ACCEPTANCE OF OUR TERMS AND CONDITIONS.
By using our website to make a payment, Guest or Customer acknowledges to have read, understood and accepted our General Terms and Conditions for Vacation Rental Accommodations as specified hereunder, or as specified in and superseded by (a) a Vacation Rental Agreement signed by Guest for a specifically chosen Accommodation, or (b) the conditions or document for provision of a specific Service by us. If you have not yet received, reviewed or accepted these terms and conditions, please contact us prior to making any payment.

GENERAL TERMS AND CONDITIONS FOR VACATION RENTAL ACCOMMODATIONS.
1. AGREEMENT: Blissful Management Services 17A NV (“BLISSFUL”, “we”, “us”), an agent for the Owner of the Accommodation, and Guest (“you”) agree as follows: Guest is an adult and will be an occupant of a specifically chosen Accommodation (“Unit”) during the entire reserved period as indicated in the Reservation Payment Request. Other occupants will be family members, friends, responsible adults or children under direct adult supervision. Use of the premises will be denied to persons not falling within the foregoing categories or if the party count surpasses the stipulated maximum occupancy, and as a result they would have to vacate the Accommodation without any refund. Any complaints from neighbors regarding excessive noise or other nuisances may be cause for immediate termination of the rental agreement and forfeiture of the guest’s security deposit and rents.

2. PAYMENT & SECURITY DEPOSIT: Payment is preferred via Online Credit Card Payment, Bank Wire Transfer or any other form of payment method offered by Guest’s chosen Third Party online booking engine, and is due upon reservation and/or as per our standard payment schedule, if any. If any other form of payment method or payment schedule is agreed with Guest, such must be separately agreed and accepted in writing by both parties. If Bank Wire Transfer is preferred by Guest, Guest will receive an email with our bank’s wire instructions to fulfill such payment through your bank. Your full payment or Reservation Deposit payment secures your reservation. Please read the cancellation policy in section 3 below. Upon his/her arrival at the Accommodation’s location, the Guest and cardholder will also be required to sign a credit card voucher, as a ‘Security Deposit’ with a $500 authorization. For the Security Deposit only, BLISSFUL will take and hold Guest’s credit card information on file. Provided that real estate and personal property are in the same condition as when occupancy commenced and all terms of this agreement are met, Guest’s credit card on file will not be additionally charged. Guest is liable for all replacements and repairs that are outside what is considered to be normal wear and tear and Guest hereby authorizes BLISSFUL to charge the Guest’s credit card on file to cover said costs. If cost of replacement, repairs and/or other Guest’s charges in accordance with this agreement exceeds the Guest’s credit card limit, Guest agrees to pay the difference to BLISSFUL. In the event of a dispute concerning a charge, arguments are to be heard in the jurisdiction where the Accommodation exists.

3. CANCELLATION: RESERVATIONS ARE CONSIDERED BOOKED WHEN THE GUEST’S PAYMENT VIA CREDIT CARD OR THROUGH BANK WIRE TRANSFER, IS RECEIVED. A reservation may be cancelled by BLISSFUL or Guest as follows:
(a) BLISSFUL may cancel a reservation ONLY in the event that Guest has chosen to pay according to a Payment Schedule and despite a previous reminder email Guest thereby fails to comply with a payment within 48 hours after its due date. Guest will then be emailed by BLISSFUL a 24-hour notice of cancellation, but nonetheless be given the opportunity to reverse the cancellation by still complying with the due payment within such 24 hours.

(b) Guest may cancel a reservation at any moment in time. To cancel this reservation, Guest must send us a written notice of cancellation which should be RECEIVED BY BLISSFUL PREFERABLY MORE THAN 45 RESPECTIVELY 15 DAYS PRIOR TO YOUR CHECK-IN (=ARRIVAL) DATE.

REFUNDS: The Reservation Payment Request or confirmation email from BLISSFUL indicates the Total Amount payable for the reservation. In case of a cancellation as per above, BLISSFUL will refund the sums you have paid, less a cancellation fee equal to: (a) No fee will be charged for cancellations received more than 45 days prior to check-in date or (b) 50% of the Amount for cancellations received between 45 and 15 days prior to check-in date. If your notice of cancellation is RECEIVED LESS THAN 15 DAYS PRIOR TO YOUR CHECK-IN DATE, Guest will forfeit all sums paid.

4. PETS: Pets are allowed in, at, or around our rental properties under the following conditions:
Only dogs and cats can be kept in the unit. The Palm Aruba Condos Home Owners Association may give permission to the user of the condo for having other, generally accepted pets. The maximum amount of pets to be kept in a condo is two with each pet having a maximum amount of 22 pounds = 10KG. No animals or pets of any kind shall be bred in any part of the Palm Aruba Condos. Animals or pets are not permitted to walk loose outside the unit. The user of the condo shall only let out his dog in the areas designated by the HOA, on a leash, and shall promptly dispose of the dog feces. If the condo user fails to observe these rules, the pet(s) in question may be removed by or on behalf of the HOA at the expense of the infringing user of the condo.

5. SMOKING: Smoking is not allowed inside any of our rental properties. Smoking is not allowed on the balcony/terraces of our rental properties either or on the exterior areas of the complex. Please contact the front desk and inquire about our SMOKING designated areas.

6. CHECK-IN: Check in time is 4:00 p.m. on your day of arrival. Keys will not be handed over with a balance owing or without a signed rental agreement. We request you to always call-in your expected arrival time, especially if you are going to be arriving late, in order for us to make appropriate check-in arrangements.

7. CHECK-OUT: Check out time is 11:00 a.m. on your day of departure. A $50.00 fee will be charged for each 1/2 hour past the required checkout time, as we often have guests leaving and arriving the same day leaving the cleaning services a small amount of time to clean. $25.00 per item fee will be charged for each lost key. Each rental unit has a check-out procedure posted inside of the unit. Please read, and follow the checkout directions prior to departure

8. CLEANING: The Accommodation will be inspected, sanitized and cleaned before your arrival, during the weekly cleaning and after your departure. The weekly cleaning is included in your rental fee for all stays over 7 nights. YOU ARE REQUIRED to leave the Accommodation in the same general condition that you received it by making sure dishes are washed and put away, bed linens are stripped, used towels are put near washer/dryer and the unit is generally picked up and ready to be swept, mopped, dusted and sanitized. Guest has the option to request additional (more frequent) cleaning services at own cost, via the offices of BLISSFUL. If additional cleaning is required upon departure, appropriate charges may be charged at the highest rate of $50.00 per hour, which includes freshening from undesired cigar/cigarette smoke. REMEMBER: NO SMOKING inside the Accommodation!

9. TELEPHONES & INTERNET SERVICE: Your Accommodation may or may not be equipped with a telephone to be used free of charge for local calls only. YOU MUST USE A CALLING CARD OR CALL COLLECT WHEN MAKING LONG DISTANCE TELEPHONE CALLS; alternatively, a rental mobile phone with much lower long-distance call rates can be arranged for the Guest. Should long-distance calls inadvertently be charged to the Owner of the Accommodation, Guest agrees to pay for calls plus a $25.00 processing fee, and hereby authorizes BLISSFUL to charge such amount to Guest’s credit card on file pursuant to article 2 here above. Your unit is provided with a free unlimited usage of broadband wireless internet service. BLISSFUL is not responsible for the operation or maintenance of DSL or other high speed internet services, but shall assist the Guest in the event of any malfunction.

10. WHAT WE SUPPLY: The Accommodation is, unless otherwise noted on our website, equipped and set up as a fully furnished property that will include bedspreads, linens, blankets, pillows, towels, pool towels, a fully equipped kitchen, TV, furnishings. A complementary standard stock of paper products and certain guest supplies (toilet paper rolls, paper towel roll, foils, wraps, garbage bags, etc.) are supplied by the Owner of the Accommodation, based on an average week’s use, which stock is not replenished if consumed. Guest is responsible for replacing stocked items for own use as they are consumed; the standard stock of guest supplies will be replenished by BLISSFUL only (a) in the event of an extended stay (longer than a week), during the weekly cleaning service, and (b) in the event the Guest requests and pays for additional or more frequent cleaning services, during such extra cleaning service. We may not have all the items you may be accustomed to having in your home. If there is a special type of item you are accustomed to using please provide for those items by bringing them with you. Occupancy is based on sleeping capacity; each unit may not have ample dining/living room seating to match bed capacity. You should bring personal items such as bath soap, shampoo and toiletries.

11. LIABILITY: A code-lock safety box may be located inside the unit and may be used by the Guest free of charge. BLISSFUL does not assume any liability for loss, damage or injury to persons or their personal property. Neither do we accept liability for any inconveniences arising from any temporary defects or stoppage in supply of water, gas, electricity, plumbing, telephone or ADSL. Nor will BLISSFUL accept liability for any loss or damage caused by weather/road conditions, off-premise inconveniences, natural disasters, acts of God or other reasons beyond its control. NO REFUNDS WILL BE GIVEN FOR TOO MUCH RAIN, OR LACK OF SUN.
12. HOT TUB OR BATH TUB: Guest hereby acknowledges that the Accommodation that they have reserved does not include a hot tub or bath tub.
13. MAINTENANCE: BLISSFUL will diligently address maintenance issues as they occur. There is an associated risk of renting a single family condo, as each such Accommodation is unique in various ways (location, view, size, bedding, etc.) and cannot be easily replaced for another same Accommodation. If a maintenance issue occurs and is reported by Guest, that cannot be fixed in a reasonable amount of time, and significantly affects the Guest’s stay, BLISSFUL reserves the right to at its discretion either refund the Guest for the proportional value of the remaining nights of the booked stay, or relocate Guest to another comparable Accommodation if available and accepted by Guest.
14. OWNER ASSOCIATIONS: The Accommodation may be located within a resort or complex with common areas and facilities that are managed and controlled by a (Home) Owner Association. BLISSFUL therefore cannot warranty usage and availability of amenities provided through Owner Associations, including, but not limited to common pools, tennis & basketball courts & equipment, play yard equipment, gym equipment, elevators, common pool deck facilities, etc. if any. For the upkeep of the integrity and harmony of the resort or complex, the Owner Association stipulates rules and regulations with regard the use of common areas and facilities (through its Bylaws and its Articles of Association), which may be amended from time to time and which may include sanctions. Guest will receive a summary of these rules and regulations upon arrival, and shall at all times adhere to the stipulations included therein, or otherwise remain solely responsible and liable for the applicable sanctions.

15. EXPRESS INDEMNITY: The undersigned, for himself/herself, his/her heirs, assignors, executors and administrators, fully releases and discharges BLISSFUL and the Owner of the property from any and all claims, demands and causes of action by reason of any injury or whatever nature which has or have occurred, or may occur to the undersigned, or any of his/her guests as a result of, or in connection with the occupancy of the Accommodation and agrees to hold BLISSFUL and Owner free and harmless of any claim or suit arising there from. In any action concerning the rights, duties or liabilities of the parties to this agreement, their principals, agents, successors or assignees, the prevailing party shall be entitled to recover reasonable attorney fees and costs.

16. ENTIRE CONTRACT: Time is of the essence. All prior agreements between BLISSFUL and Guest are incorporated in this Agreement, which constitutes the entire contract. It is intended as a final expression of the parties’ agreement, and may not be contradicted by evidence of any prior agreement or contemporaneous oral agreement. The parties further intend that this Agreement constitutes the complete and exclusive statement of its terms, and that no extrinsic evidence whatsoever may be introduced in any judicial or other proceeding, if any, involving this Agreement. Any provision of this Agreement that is held to be invalid shall not affect the validity or enforceability of any other provision in this Agreement. The waiver of any breach shall not be construed as a continuing waiver of the same or any subsequent breach. This Agreement shall be governed and construed in accordance with the laws of Aruba. The Courts of First Instance in Aruba shall have sole jurisdiction over the parties and the place in which the Premises are located shall be the forum for any legal action brought in relation to this Agreement.
INHERENT ACCEPTANCE BY GUEST: By using this website to make a booking of an Accommodation with (and/or payment to) us, Guest confirms to have accepted our general terms and conditions above.

SECTION B: Refund or Return policy
1. CANCELLATION OF AN ACCOMMODATION RESERVATION: RESERVATIONS ARE CONSIDERED BOOKED WHEN THE GUEST’S PAYMENT VIA CREDIT CARD OR THROUGH BANK WIRE TRANSFER, IS RECEIVED. A reservation may be cancelled by BLISSFUL or Guest as follows:

(a) BLISSFUL may cancel a reservation ONLY in the event that Guest has chosen to pay according to a Payment Schedule and despite a previous reminder email Guest thereby fails to comply with a payment within 48 hours after its due date. Guest will then be emailed by BLISSFUL a 24-hour notice of cancellation, but nonetheless be given the opportunity to reverse the cancellation by still complying with the due payment within such 24 hours.

(b) Guest may cancel a reservation at any moment in time. To cancel this reservation, Guest must send us a written notice of cancellation which should be RECEIVED BY BLISSFUL PREFERABLY MORE THAN 45 RESPECTIVELY 15 DAYS PRIOR TO YOUR CHECK-IN (=ARRIVAL) DATE.

REFUNDS: The Reservation Payment Request or confirmation email from BLISSFUL indicates the Total Amount payable for the reservation. In case of a cancellation as per above, BLISSFUL will refund the sums you have paid, less a cancellation fee equal to: (a) No fees will be charged for cancellations received more than 45 days prior to check-in date or (b) 50% of the Total Amount for cancellations received between 45 and 15 days prior to check-in date. If your notice of cancellation is RECEIVED LESS THAN 15 DAYS PRIOR TO YOUR CHECK-IN DATE, Guest will forfeit all sums paid unless BLISSFUL is able to re-rent the Accommodation to someone else, at the same rate for the same period. In the event the Accommodation is re-rented for same or less than the Total Amount, BLISSFUL will refund the sums you have paid less an amount equal to 50% of the Total Amount and less any amount necessary to make full payment to the Accommodation Owner.

2. CANCELLATION OF A SERVICE: A SERVICE IS CONSIDERED BOOKED WHEN THE GUEST’S OR CUSTOMERS PAYMENT VIA CREDIT CARD OR THROUGH BANK WIRE TRANSFER, IS RECEIVED. To cancel a Service, notice of cancellation MUST BE IN WRITING and received preferably prior to commencement of the provision of the service, or prior to BLISSFUL on behalf of Guest or Customer entering into any irreversible commitment with a third party for execution of the service. The booking document of the service will indicate the Total Amount payable for the service. BLISSFUL will refund the sums you have paid, less a cancellation fee equal to: (a) 0% of the Total Amount for cancellations received prior to commencement of the provision of the Service, or prior to BLISSFUL on behalf of Guest or Customer entering into any irreversible commitment with a Third Party for execution of the Service;
(b) a percentage or part of the Total Amount equal to the Third Party’s cancellation fee for cancellations after BLISSFUL has entered on behalf of Guest or Customer into an irreversible commitment with a Third Party for execution of the Service; (c) 100% of the Total Amount for cancellations received after commencement or full provision of the Service.

SECTION C: Delivery policy
1. BLISSFUL ACCOMMODATION WARRANTY: BLISSFUL warrants that the specific Accommodation as agreed with Guest in the Reservation Payment Request will be delivered to Guest at time of arrival at the location, in accordance with the provided online and offline descriptions and photos of the Accommodation. All Accommodations provided by BLISSFUL must meet our standards of quality and cleanliness. However, there is an associated risk of renting a single family condo, as each such Accommodation is unique in various ways (location, view, size, bedding, etc.) and cannot be easily replaced for another same Accommodation. As unexpected maintenance issues may occur with any Accommodation anywhere in the world, BLISSFUL warrants to diligently address all maintenance issues reported by Guest as they may occur. If a maintenance issue occurs and is reported by Guest, that cannot be fixed in a reasonable amount of time, and significantly affects the Guest’s stay, BLISSFUL reserves the right to at its discretion either refund the Guest for the proportional value of the remaining nights of the booked stay, or relocate Guest to another comparable Accommodation if available and accepted by Guest.

2. BLISSFUL SERVICE WARRANTY: BLISSFUL warrants that any service requested by Guest/Customer, if such service is within the portfolio of BLISSFUL, will be delivered with our high standards as agreed with Guest/Customer. All services provided by BLISSFUL must meet our standards of quality and efficiency. If a Service provided by BLISSFUL does not meet the expectations of the Guest/Customer, BLISSFUL reserves the right to at its discretion either refund the Guest/Customer for the relative value of the unsatisfactory (part of) the Service, or redo the Service to the full satisfaction of the Guest/Customer.

Some Services are only arranged on behalf of Guest/Customer by BLISSFUL, but delivered by a Third Party service provider. BLISSFUL in such case warrants to have diligently selected Third Party service providers with good performance and business practice. However, BLISSFUL cannot assume any liability for Services provided by Third Parties. If a Third Party service provider does not (fully) perform or execute the Service to the Guest/Customer and such is reported to us by Guest/Customer, BLISSFUL will fully assist Guest/Customer in his/her attempt to obtain full or partial refund of paid sums from such Third Party service provider.

SECTION D: Consumer Data Privacy policy
This privacy statement describes how Blissful Management Services 17A NV (“palmarubacondos.com”, “we”, “us”) collects and uses the Personal Information you willingly provide on our websites. It also describes the choices available to you regarding our use of your Personal Information and how you can access or update this information. Personal Information is information about you, that is not otherwise available to the public, which you willingly provide to us in order to use and pay for an Accommodation or pay for our Services.
If you have questions or concerns regarding this policy, you should contact us at info@palmaruba.com

Collection and Use of Personal Information
In order to facilitate the operation of our sites and manage your account, we collect Personal Information from you. For paying Guests or Customers this information may include but is not limited to, your name, email address, credit card or debit card details, your zip code, your address and phone number. In a contact form, a customer may also fill in additional information like travel data, special needs, etc.

We use this information to
Fulfill your payment on a reservation or service request.
Send you a payment receipt and payment status confirmation.
Respond to customer information, quote and service requests.
Possibly send you a newsletter.
Possibly send you marketing communications.
Respond to your questions and concerns.
Improve our website and marketing efforts.
Conduct research and analysis.
Electronic and Web Browsing Information We Gather
As is true of most websites, we may automatically gather information about your computer such as your IP address, browser type, browser settings, navigation through our site(s), referring/exit pages, and operating system. This information does not include Personal Information. We may use third party tools and analytical services to gather and analyze this information.

Choice/Opt-Out
If you incidentally receive such, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, or you can contact us at marketing@palmaruba.com and/or vanessa@palmaruba.com

Information Sharing
We will not share your Personal Information with any third party without your explicit approval. We do not sell your Personal Information to third parties.

We may provide your Personal Information to companies that provide services to help us with our business activities such as credit/debit card processing (credit card company, issuing bank, receiving bank, etc.), or companies offering customer service. These companies are authorized to use your Personal Information only as necessary to provide these services to us.

We may also disclose your Personal Information as required by law such as to comply with a subpoena or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

To protect against fraud and misuse of our website and services, we actively analyze payments, attempted payments and use of the website to help us identify and block individuals suspected of misuse and/or fraudulent activity. We may use that information, in conjunction with our security partners and/or law enforcement to protect BLISSFUL’s business and systems, your Personal Information and assist those we reasonably believe may have been victimized by such fraudulent use of the website. We may share data (including, but not limited to, suspect payment information, email addresses, IP addresses, etc.) with our payment processors, and law enforcement, in an effort to reduce fraud. You consent to the provision of this information (including keyword search data) for such investigative purposes.

Cookies and Other Tracking Technologies
We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include Personal Information.

Links to Other Web Sites
Our website may include links to other websites whose privacy practices may differ from those of BLISSFUL. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policies of any website you visit.

Security
When we collect Personal Information directly from you, we follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. We thus guarantee the protection of your Personal Information insofar as generally accepted industry standards provide for such. If you have any questions about security on our website, you can contact us at info@palmaruba.com

Additional Policy Information
To review, correct and update your Personal Information to ensure it is accurate, contact us at info@palmaruba.com

NOTIFICATION OF POLICY STATEMENT CHANGES
Effective Date of above conditions and policies:
We may update the above Terms and Conditions, Refund or Return Policy, Delivery Policy and Customer Data Privacy Policy statement to reflect changes to our policies and practices. If we make any material changes we will notify you by means of a notice on this website at least 30 days prior to the change becoming effective. We encourage you to periodically review this website for the latest information on our policies and practices.

Contact Information
You can contact us about our policies and practices by calling, writing or emailing us at:
Blissful Management Services 17A NV
Palm Beach 4-P, Noord, Aruba.
Office Phone: +297-586-7256 (Weekdays 9 am – 5 pm EST)
Email: info@palmaruba.com
WEB SITE: www.palmarubacondos.com